Help and support

01Get in touch

Fit4Gains is a small operation. Use the support form or write to us directly — whichever suits you. Both land in the same place, with the person who builds the app.

It asks for a few details so we can write back. If you'd rather not fill in a form, email works just as well:

It saves a round trip if you include the email address on your account, what you were doing, and what you expected to happen instead.

Never send us a password or card details. We don't need them and we'll never ask for them.

02Account and sign-in

How do I sign in?

There's no password to remember. Type your email and we send a 6-digit code to enter back, or use Continue with Google or Continue with Apple. Both apps use the same sign-in.

My sign-in code hasn't arrived.

Check your spam and promotions folders first, then ask for a fresh code — codes expire, so an old one won't work. If nothing arrives at all, email us from the address you're trying to use and we'll look at the account.

Can I change the email on my account?

Not from inside the app yet. Email us from the address you use now, tell us the one you want, and we'll move it across.

Do the phone app and the web app share an account?

Yes — one account, one set of data. Your plan, history and settings follow you between them, so a session logged on your phone is on the web when you get home.

03Subscription and billing

What do I get without paying?

Logging, the planner, the exercise library and the nutrition journal are free, with no ads and no card. Pro adds the deep analytics, the AI plan builder and exports.

• What's in each tier

Where do I buy Pro?

Pro is an in-app purchase in the iPhone app — the web app can't sell it. Once you've bought it, Pro is unlocked everywhere you're signed in: your tier is read from your account each time you use the app, not baked into a login.

How do I cancel?

Through Apple, not through us. On your iPhone open Settings, tap your name, then Subscriptions, and cancel Fit4Gains there. You keep Pro until the period you've already paid for runs out.

I've subscribed, but it still says Free.

Sign out and back in — that's usually all it takes. If it still says Free, email us and include the Apple receipt so we can match it to your account.

Can I get a refund?

Apple takes the payment, so Apple handles refunds — use Report a Problem on Apple's support site. Email us if you get stuck and we'll help you through it.

04Your data

Can I get a copy of my data?

Yes. In the web app, open You and choose Export your data. We build an archive of your profile, programs, sessions, sets, measurements and nutrition entries, and give you a link to download it.

How do I delete my account?

In the iPhone app: Profile, then Privacy & security, then Delete account. It removes your plan, history, measurements, photos and personal details for good — it can't be undone, so export first if you want a copy.

The web app doesn't have that button yet. If the web is all you use, email us from your account address and we'll delete it for you.

What do you collect, and what are the rules?

The full detail is in these two documents.

• Privacy policy
• Terms of service

05Report a bug

Bugs come in the same two ways as everything else. A specific report gets fixed faster than a general one, so tell us:

• What you did, what happened, and what you expected instead
• Where in the app it happened — the screen name is plenty
• Your device and its OS version, or your browser if it was the web app
• Roughly when it happened, so we can find it in the logs
• A screenshot, if it's something you could see